What to Do When…
If You Have a Fever
We will visit you while taking appropriate infection control measures.
To help us prepare, please provide relevant health information when making your reservation.
For everyone’s safety, we kindly ask that all passengers, including companions, wear a mask during transport.
If You’re in Severe Pain or Unable to Move
Yes, we can assist with transportation for individuals with limited mobility.
However, if the person is unconscious, has paralysis, or is experiencing significant bleeding, emergency services should be contacted.
If you are unsure about the severity of the condition, please consult the Emergency Medical Advice Center by dialing #7119.
※ We provide transportation for individuals who are able to move with the assistance of a wheelchair.
However, if a stretcher is required due to the severity of the condition, we kindly ask that you call for emergency medical assistance.
We are currently reviewing our services and will consider introducing stretcher support in the future, based on customer needs and our operational capacity.
FAQs
I’m worried about the cost. How much will it be?
For areas where flat-rate pricing is approved, please refer to this page (link coming soon!).
For other areas, we use the base meter fare as set by local transportation regulations, the lowest rate permitted.
Feel free to ask us for an estimate when you book!
How do you handle the prescription when delivering medication?
If the medical facility contacts us directly, we will coordinate everything between the clinic, our team, and the pharmacy.
The nurse or care worker delivering your medication may be accompanied by a doctor if needed, to explain how to take the medicine properly.
(Please note: we cannot explain test results or diagnoses. For those, please contact your doctor directly.)
Do I need to tip?
No, tipping is not required but always appreciated!!
We operate at the lowest possible cost so that people dealing with illness or injury can travel with peace of mind with covering highway tolls ourselves.
With rising fuel costs, your tips and donations are a huge help, and we use them carefully to keep our services running for the long term.
Thank you for your support!
I’ve been admitted to the hospital. Can you still help?
Absolutely.
In addition to transport and assistance with hospital admission, our Medical Consulting team can help with:
• Interpretation support during medical briefings
• Visiting the hospital once or twice a week to bring daily necessities
• Translating documents from the hospital into English
• Communicating with insurance companies about your condition
Feel free to reach out and discuss what you need!
What about insurance?
If you’re using travel insurance, please check the terms and conditions with your provider.
If you’re having difficulty contacting them due to language, time zone, or health issues, our Medical Consulting team can assist in English or Japanese.
Please note: we are currently unable to assist with Japan’s national medical or long-term care insurance due to limited staffing. For help with those, please speak directly with your doctor or medical institution.
I don’t speak Japanese. Is that a problem?
Not at all!
All of our vehicles are equipped with multilingual translation devices.
We also have staff available in English, and Support in Chinese, Korean, Italian, German, Russian, and French is currently in preparation.
We’re doing our best to make you feel safe and understood.
Multilingual Support
Each of our welfare taxi vehicles is equipped with a multilingual translation device to assist communication.
In addition, our staff is prepared to provide support in English, Chinese, and Korean.
We are also gradually expanding support for other languages, including Italian, German, Russian, and French.
Language Support Overview
Japanese 日本語
Fully Supported!
English
Actively Improving!
Korean 한국어
Rapidly developing!
Chinese 中文
Full of Potential!
Russian Italian German
French Spanish
Thai Vietnamese
Currently Growing!